Terms & Conditions

Terms & Conditions

This website outlines the terms and conditions under which we provide our online service to you. If you continue to use this website after reading this page you are agreeing to our terms and conditions as detailed. If you do not agree to be bound by these terms and conditions you must not use the website to book flight tickets or confirm hotel reservations.

By continuing to use the website you confirm that you are old enough to enter into legal contracts and be bound by them and that you understand you will be responsible for all payments you commit to, when booking from this website.

The term “Bukhamseen Aviation” or “us” or “we” or “our” refers to the owner of the website. The term “you” refers to the user or viewer of our website.

If you have any questions about our Terms and Conditions or anything on this website, please contact us at the below address or by email:help@bukhamseenaviation.com

No reliance on information posted.

Our “Bukhamseen Aviation” responsibilities

To advise you about the services on offer
Act as an agent between you and the service provider,
To ensure that all parties have the relevant information and
To ensure that all parties have confirmed agreement about the service to be provided
We are not responsible for the operation of the 3rd party service
 
Your responsibilities

Responsible for booking created under your log in
Responsible to follow the airline booking policies
Penalty imposed by supplier due to non-compliance of supplier policy will be borne by the user
Providing accurate information as required
Making full payment for the service
Being aware of terms of service, including cancellation, of all the suppliers to an agreement
Complying with all security and travel regulations, including carrying valid travel documents
 
General

For your transaction, your card may be charged by Bukhamseen Aviation or the airline.

This website has been written to provide you with general information only. We can and will alter the content of the website without notice. By using the website, you agree to accept that we do not have any liability for any inaccuracies, omissions or errors in the content and you alone are responsible for deciding if our services are suitable for your purposes.

By making use of any information on this website you are accepting that you do so entirely at your own risk and we cannot be held liable. It is your own responsibility to make sure that any services or information available through this website meet your specific requirements.

This website and its content are owned by or licensed to us. This includes, but is not limited to, the content, design, and graphics. You cannot copy any part of this website except as specified in the copyright notice which is part of our terms and conditions.

The use of a trademark in this website, which is not the property of, or licensed to Bukhamseen Aviation, is individually acknowledged on the website.

This website may include links to other websites. These links are provided to help you and not because we endorse any particular website. The content of these 3rd party websites is the responsibility of the relevant 3rd party and we cannot be held to account for anything that they contain.

If you use this website in any way that is not authorized by us we may make a claim for damages and report you for a criminal offence.

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Kuwait

Kuwait is our country of domicile.

Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

If "Credit Card Online" is selected as the payment methods then the details on the Customer's ID (Card Holder's ID) should exactly match that of the credit card used to make the purchase.

In case of technical glitches, Bukhamseen Aviation would be collecting the difference amount for ticket issued. The difference amount would be confirmed by our support team.

Please Note: There may be foreign exchange rates added during final payment. This may happen due to different currency payment usage. Please check with your bank on Foreign Exchange (FX) rates, as they are updated daily.

Multiple transactions may result in multiple postings to the cardholder's monthly statement.

Travel Requirements

If you are travelling to a destination that requires a visa, it would be your responsibility to obtain the same. Bukhamseen Aviation would not be responsible for visa requirements.

If you are travelling to an international location, please do keep a check on your passport validity and the country’s requirements (specific if any). You can get more information on the passport, visa, and other travel requirements at the embassy of the country or countries you will be travelling to.

The fares quoted on Bukhamseen Aviation may not include the individual charges such as departure taxes, airport taxes, passenger service charges, and other fees imposed by the arrival/departure airport. For such instances, you will be required to pay the fees directly to the charging authorities.

Travel, health, and other required insurance policies have to be taken care of by the guest. Bukhamseen Aviation would not be responsible for this and neither would be able to assist on the procedure.

User’s Online Payments : In addition to the payments contemplated above, the Company charges a convenience fee on all bookings and cancellations. In case of cancellation of booking, convenience fee on booking is non-refundable. “Convenience Fees” means booking fees, cancellation fees, reschedule fees, or any other fees charged by the Company for providing service as applicable. You shall be liable to pay all applicable charges, fees, duties, taxes, levies and assessments for availing the services of the Company. In case, there is a short charging by the Company for listing, services or convenience fee or any other fee or service because of any technical or other reason, it reserves the right to deduct/charge/claim the balance subsequent to the transaction at its own discretion.

Foreign Exchange Rate Disclaimer

Foreign exchange is the exchange of one currency for another. The word also implies to the conversion of one currency into another currency.

The Foreign Exchange (FX) rates are updated on a regular basis depending on various factors. You can contact your bank to know more about Foreign Exchange (FX) rates.

Please note that, the Foreign Exchange (FX) charges are involved both while you book on Bukhamseen Aviation and also affects the refund amount.

Check In, Changes and Cancellation

Fare/rate/price conditions of ticket/document relating to Changes, Cancellations and/or Refunds (from the airline/hotel/service provider/supplier) are advised at the time of purchase.

After purchase with Bukhamseen Aviation has completed, change in booking in any way, Bukhamseen Aviation will try to accommodate these changes but it may not always be possible to do so. All changes are subject to availability and will be required to pay any increase to the cost of booking as a result of changes.

Certain travel arrangements may not be amended/canceled after they have been confirmed/ticketed/vouchered and any alteration/cancellation could incur a cancellation charge of up to 100%.

Notify Bukhamseen Aviation with changes, amendments and/or cancellation request at least 48 hours before departure/check-in/service date. This notification request for changes must be made in writing and communicated via email to help@bukhamseenaviation.com.

Check-in:

For most international flights, the check in opens 3 hours before while for domestic flights, the check in opens 2 hours before scheduled flight departure. Please check the updated information on concerned website.

Infants should have valid documents to prove their age. Please note that guests are considered infants, if and only if they are less than two years old.

Passenger need to carry appropriate travel documents like valid Passport, visa, health documents, insurance, immigration clearance etc. as required. Bukhamseen Aviation would not be responsible for any issues related to documents (invalid or inappropriate travel documents).

Booking Changes

Every booking made on Bukhamseen Aviation may have some charges involved which would be charged as per the directive by the airline. The charges may vary by flight and booking class.

In addition to the airline's amendment charges, Bukhamseen Aviation has an amendment fee which varies by airline, flight, and booking.

All changes should be done at least 72 hrs prior to the departure date. The time duration varies from airline to airline. Please check with customer support for accurate information.

Please note that certain airlines do not allow changes before specific hours of travel and may consider it as a “No Show”. If the airline marks a ticket as a “No Show”, there may be chances of no refund.

Cancellation/ Refunds:

Every booking is subject to cancellation charges charged by the airline and Bukhamseen Aviation itself. The cancellation charges vary as per the airline, booking, and flights.

Flights booked under promotions, deals, or offers are in certain circumstances cannot be cancelled and are non-refundable too.  Please read through the terms and conditions of the deal/offer/promotion.

For customer raising refund requests, can do so from their log in or drop a mail to refund@bukhamseenaviation.com with booking details for further action.

Processing times for refund varies for every booking and shall be done at the earliest on receipt of the request.

Refund for partially utilized tickets (for eg:- ticket booked for round trip but used for just one way) may take longer.

The add-on service charges, convenience fee, and the discount you have received is non-refundable. The final refund amount will be adjusted as per the deductions.

The refund amount will be credited back to the same account from where the payment was made. For example, if you have used a credit card, Bukhamseen Aviation will make an appropriate charge reversal and if it’s a debit card, the amount will be credited. The cancellation charges would be levied as per policy.

Please note that, the bank may deduct the Foreign Exchange (FX) charges as applicable. The Foreign Exchange (FX) rates are updated daily and are derived from official sources. Contact your bank to know more about Foreign Exchange (FX) rates charges.

Bukhamseen Aviation shall be in a position to process customer refunds against flight tickets only if the same have been refunded by the respective airline. In the circumstances wherein, an airline discontinues its operations, Bukhamseen Aviation will not be accountable for the same and a decision on the refunds will be taken as per the airline’s stance and statement.

Fraudulent/Suspicious Transactions

Bukhamseen Aviation aims to make the bookings safe, simple, and hassle free and hence reviews every booking done.  For bookings, wherein we receive an apprehension from concern bank/payment service provider, we would mark the booking as suspicious. Our team would be reaching out through the contact details provided to further validate the reservation. On receipt of desired documents, the booking would be removed from suspicious and considered a valid one. On failure of desired response within stipulated time (as mentioned in the mail), Bukhamseen Aviation reserves the right to cancel the ticket and levy the desired charges as applicable.

Privacy

We are committed at ensuring that your privacy is protected. Please read our Privacy Policy for full information.

Disclaimer

We have taken reasonable care to provide accurate and up to date information. However due to the nature of our business all details are subjected to frequent and unforeseen changes. The information on our website is mostly based on information provided by the third parties. We cannot guarantee that the information provided is accurate at all times or that all changes will be reported and we cannot therefore be held responsible for errors or changes.

You should always verify the important details before you proceed with your booking.

 

Complaints

If for any reason you are dissatisfied with our service, please contact help@bukhamseenaviation.com or call on our customer support. We would be glad to assist and would do everything possible to make your stay and booking at Bukhamseen Aviation a memorable one.

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